My dog has sales skills she doesn’t know of but uses them on me every day. Although cute little Guinevere may be oblivious to it, every time she gives me kisses and plays with me, she is engaging in a game of competition for my attention. This is what sales is about — gaining attention and holding it.
1. Mental Toughness
Rejection is daunting and unavoidable, and to the extent a salesperson deals with it, its an integral part of the sales job. You don’t expect a car wash to work itself and you don’t make a grocery list to not buy the items on the list. However, at least when you wash your car, you’re gaining the benefit of a nice looking vehicle, and so on. Mental toughness is about having the resilience to keep going when you don’t get results. Below are a few books that touch on keeping your attitude straight through thick and thin.
- Deep Work by Cal Newport
- Grit by Angela Duckworth
- Clear Thinking by Shane Parish
2. Relationships of Trust
You wouldn’t give your main argument to the lawyer on the other side, and you wouldn’t help a competing business win the favor of your client. Competition and advantage are the enemy of friendship and trust. So, when push comes to shove, how does somebody avoid getting burned? They are likely to choose their friends carefully and trust sparingly. Find out how to manifest situations that are nurturing and gentle.
- How to Win Friends and Influence People by Dale Carnegie
- Influence by Robert Cialdini
- Attached by Dr. Amir Levine and Rachel Heller
3. Knowledge of the Product
Competent salespersons are confident in their understanding of what they’re selling and what solution that offers to their buyers. Someone knowledgeable in problems with supply chain or manufacturing is better suited to confront a potential client who has needs to be met than a person that hasn’t thought of those needs.
- 7 Habits of Highly Effective People by Stephen Covey
- Extreme Ownership by Jocko Willink
4. Handling Objections
There is a finesse in encouraging people to take a leap of faith. I could have cold feet if my money or reputation was on the line and it may take a solid case to convince me the risk is worth it. I’m most likely to risk those things is for guaranteed results. If I’m afraid, then its likely because the salesperson can’t convince me that my objections are covered.
- The Art of War by Sun Tzu
- What They Don’t Teach You in Harvard Business School by Mark McCormack
Conclusion
There are many ways to develop these skills and getting creative is necessary to train up to advance your career or get your foot in the door. Stay motivated!